Return & Refund Policy

We want you to be happy with what you keep. This policy explains how to cancel an order, return a piece, and how refunds are paid. It sits alongside your rights under the Consumer Protection Act, 2019.

Cancelling before dispatch

You can cancel an order at no charge any time before it is dispatched, from My Orders in the app. The full amount is refunded.

Once an order has been dispatched it can no longer be cancelled, but it can be returned after delivery (below).

Returns — within 7 days

Request a return within 7 days of delivery from My Orders. The piece must be unworn and unwashed, with tags and any hygiene seals intact, and in its original packaging.

We arrange a pickup from your delivery address. Once the piece reaches us and passes a quick condition check, your refund is released.

What cannot be returned

• Pieces that have been worn, washed, altered, or damaged after delivery

• Items marked "final sale" or "non-returnable" on the product page

• Innerwear and pierced jewellery, for hygiene reasons, unless the piece is faulty

A piece that arrives damaged, defective, or not as described can always be returned — contact us with a photo and we will collect it and refund or replace it in full, including any delivery charge.

At-Home Trials

On a trial you keep what you want and hand the rest back to the delivery partner at the door. Kept pieces become a normal order; returned pieces are refunded against the refundable hold taken when you booked.

If you keep nothing, the entire hold is refunded. Anything left undecided past the decide-by date shown on the booking is treated as returned and refunded.

How refunds are paid

Refunds go back to the original payment method through PhonePe. Once we approve a refund it typically reaches your account within 5–7 working days; the exact timing depends on your bank or UPI app.

Delivery charges are refunded only when the return is because the piece was faulty or wrong. For a change-of-mind return, the original delivery charge (if any) is not refunded.

Failed or pending payments

If money was debited but the order did not confirm, no action is needed from you. PhonePe settles it automatically — the payment either completes (and the order confirms) or is reversed to your account, usually within a few working days.